Contact Us

How to use this form

This form is for general feedback, questions about our reviews, and corrections. The team reads and replies in English, so keep your message in that language to make the exchange straightforward. Anything you send here is read by a person, not an automated system, so a concise message with clear context gets the most useful answer.

Keep the conversation to the site's content. We can talk through how a rating was reached, what criteria shaped a verdict, or where a particular detail came from. Turnaround is not instant, but queries are answered without undue delay and as promptly as the queue allows.

What never belongs here

Do not send financial details, passwords, or scans of identity documents through this form. The page is not encrypted for sensitive transfers, and no legitimate operator or review site will ever ask for banking credentials or a passport copy via a web form. If a message asks you for those, it is not from us.

This form also does not handle account disputes, withdrawal complaints, or bonus disagreements with any casino. Those matters run through the operator's own support channels and, where relevant, the regulator that licensed them. Sending that material here only delays you.

Where to turn for gambling support

If you are struggling with gambling or want to talk through your options, the contact form is the wrong place. Independent help services, including free counselling and self-exclusion guidance, are the right first step. Support is confidential, non-judgemental, and available to anyone in New Zealand who needs it.

• Call a free gambling helpline to speak with a trained counsellor.
• Use online chat services for immediate, anonymous advice.
• Check whether your situation calls for a self-exclusion arrangement with an operator.

These services do not require you to share account details or betting history up front. They work at your pace and stay in your control. Reaching out early, before losses compound, is the practical move.

Privacy and the form's limits

Messages sent here are used only to respond to your query and improve the site's accuracy. We do not pass your email address to any casino or third party, and we do not store message content longer than needed to close the conversation. If you mention a specific review, we may check that page again for errors, but nothing you write here changes a rating without investigation.

If your message concerns a factual error, name the page and the exact claim you believe is wrong. That gives the team a direct path to verify and correct. Do not include links to external sites; a description of the issue is enough for us to act.